Product ID:
Subject: Support
Content: I am contacting you to request support for the following product:Dive Light Scuba Diving Flashlight - PFSN High Lumens LED Dive Torch with Wrist Mount, Underwater Flashlight IPX68 Waterproof, Rechargeable Diving Light Best for Diver Submersible Caving, SnorkelingThe flashlight does not turn on. The power button is not working, and despite cleaning the battery charging terminals and ensuring the batteries are properly charged, the device still does not power on.I would appreciate your guidance on troubleshooting this issue or instructions on how to proceed with a replacement or repair if applicable.

Product ID:
Subject: DF-35 nor work. Amazon order number 112-1245186-0953001
Content: I ordered a DF-35 from Amazon but it does not work

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Subject: Mr
Content: There was no charge cable in the pack so usable and one of the slots is broken.

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Subject: Flashlight Never Worked
Content: Hello - my flashlight never worked so I haven’t been able to use it. I’ve fully charged the batteries but no success. This was recommended by my dive buddy who. I owe a couple other dive lights so I don’t know why this is not working. I threw out all the packaging when I received the light as I didn’t expect it to not work. Thank you.

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Subject: Dive light warranty follow up
Content: Hello! I sent an inquiry the other day about a faulty dive light I ordered from Amazon and have no received a reply. Am I able to use the 2-year warranty? I have tried other batteries that work in other lights but the scuba dive light led no longer works… Thank you,Jared Klann

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Subject: PFSN dive light no longer working
Content: Hello!I purchased a PFSN dive light from Amazon last year and it is no longer working! Can I submit a warranty claim?Thank you.

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Subject: 2 flashlights failed - request consideration
Content: Hi, I purchased (2) “ Dive Light Scuba Diving Flashlight - PFSN Professional Underwater Flashlight IPX68 Waterproof, with Rechargeable Spare Batteries, 1000 Lumen Diving Torch Best for Snorkeling, Caving and Spearfishing…” which I liked, but was disappointed when the slide switch on both lights fell off! Seems to me that was a defect and would appreciate your consideration. The purchase was in January of 2023 through Amazon. Both lights failed during 2025. Thank you for your consideration, Thank you, Tom

Product ID:
Subject: PFSN DH20 Diving Headlamp
Content: I have two of the PFSN DH20 Diving Headlamps. One of them stopped working. Both batteries are functional in the working headlamp. I have never used the headlamps underwater. Can you help?

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Subject: 2nd time you have snet wrong charger
Content: This is the second time you have sent the wrong charger - this will only charge batteries up to AA size. I need to charge 3.7v batteries that fit into a torch.

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Subject: Mr
Content: I bought a flashlight DH35G and it won't turn on